Customer Service

Customer Service

  • Shipping & Delivery

    We have necessary inventory for all the items, to make sure that we can generally ship the goods within 48 hours. What ’s more, all orders are directly shipped to the worldwide by directly DHL (Our DHL account: 602597593, Our UPS Account: 1ZW8441E). DHL will send the products to your desk in 2-6 days after we shipped. If the value of goods is relatively high, DHL will also help you complete customs clearance.

    Each order ’s goods have been multiple tested to ensure that customers receive the perfect items. Before shipping, we will carefully test again. For every shipment, goods are packaged in the most rigorous way,to prevent possible damages during transport to the utmost extent.

  • Returns & Replacements

    Return of goods and refund will be arranged if the following situations occur:
    1. Within 3 days after receipt of the products, customers find that they do not like the items, or buy them wrongly, or receive wrong models, or do not know how to use etc.
    2. Within 3 days after receipt of the products, customers find that packages are damaged in delivery, please promptly take photos of them and let the shipping company stamp on it when goods arrive.
    3. Within 3 days after receipt of the products, customers find that packages are good in delivery but there are some damaged items or even cannot be used, please send us pictures taken when they arrived and damaged products photos as evidences.
    4. Within 30 days after receipt of the products,quality problems occur under normal use

    The above four cases, we support return of goods and refunds when customers ensure the good appearance of our products without any damage and without affecting the secondary sales.
    If damage is caused in transit, we also offer return and refunds.
    Within 3 days after receipt of the products, regardless of whether the items have quality problems, return of goods is acceptable. (except the man-made damage ones)
    Customers can also return or refund part of the goods, if part of the goods are returned, we will only refund the cost of this returned part.

  • Ordering

    Any good’s price is correct and ture , you can just order it online.

  • Payment, Pricing & Promotions

    You can Pay us by Paypal, WestUnion, HSBC, CCB, Tec.

  • Viewing Orders

    After you order we will uptate the Order state in our website, It’s mean you can get all info of order state online, when it’s will be deliveryed and the Tracking No.